CASE 06·Chemicals · Specialty chemicals
HOPAX × Intellicon Solutions
Turning senior expertise into an AI SOP
so every department trains its own AI Agents
Before the rollout
HOPAX had already tried several AI tools. The templates were rigid and deployment took too much effort, so departments without an IT background could not take part, and the knowledge never spread.
- Knowledge sat with individuals, so it could be neither copied nor standardized
- Processes leaned heavily on experienced staff and were hard to systematize
- Cross-department work involved many handoffs, so mistakes were common
- The AI tools tried before demanded too much technical skill to gain traction
What Intellicon Solutions did
Working from an enterprise AI Agent platform, Intellicon Solutions put the emphasis on a low barrier to entry and on letting people build for themselves. That gave HOPAX:
- Tacit knowledge structured and moved into a company knowledge base
- Department managers and staff training their own AI Agents
- Multi-turn prompts to support complex decision processes
- Flexible cloud or on-premises deployment, integrated with internal systems
Alongside the platform, Intellicon Solutions set up an in-house mentor scheme and prompt design training, so staff become prompt engineers themselves.
Results
- Department coverage reached 75%
- Prompt designs passed go-live review at 90%
- Operational efficiency up +25% on average
- More than 200 hours of staff time saved each month
- Close to 20 AI Agents live (still growing)
- More than 80 employees completed the hands-on development course
- 82% of employees say they use AI every day
Use cases
- HR knowledge Agent: answers questions on internal policy and procedure
- Expense claim assistant: reads invoices and suggests accounting codes
- Batch selection Agent for the fine chemicals division (picking, from existing lot numbers, the batch that matches the customer specification): improves production scheduling decisions
- Standardized customer service replies: the Agent handles FAQs and form filling
- ESG questionnaire assistant: AI writes the first draft, people review and correct it
What employees say
“AI Agent saves me a great deal of time. Work that used to need a person to judge it, I now write a prompt for and hand to the AI.”
“I have never written a line of code, and now I can design my own AI Agent and teach new colleagues how to use it!”
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